k365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by k365, the operator of the online gaming platform accessible at k365.onl ("k365", "we", "us", "our"). This Policy explains how k365 collects, uses, stores, and shares personal data provided by users ("you", "your") when you register an account, access the platform, place bets, play casino games, or interact with our support team.

By registering a k365 account or continuing to use the k365 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy forms part of the overall k365 Terms and Conditions and should be read alongside them.

k365 is committed to handling all personal data responsibly, securely, and in accordance with applicable data protection principles. We do not use your data for any purpose beyond what is described in this Policy without obtaining your additional consent.

2. Data We Collect

2.1 Registration Data

When you open a k365 account, we collect the following personal data you provide directly:

• Full name;
• Email address;
• Username and password (password is stored in hashed, non-recoverable form);
• Date of birth (for age verification purposes);
• Country of residence.

2.2 Verification Data

When k365 requests identity verification – which may be required before processing withdrawals or lifting certain account restrictions – you may be asked to provide:

• Government-issued identity document (CNIC, passport);
• Proof of address document;
• Proof of payment method ownership.

2.3 Transaction Data

k365 records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (masked), bonus credits, and bet and game settlement records.

2.4 Usage Data

k365 automatically collects technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, game sessions, and interaction patterns;
• Session duration and login timestamps.

2.5 Support Communications

If you contact k365 via live chat, email, or the ticket system, we retain records of those communications including your queries, the support agent's responses, and any files or screenshots you provide.

3. How We Use Your Data

k365 uses personal data collected from users for the following purposes:

k365 does not use personal data for unsolicited third-party marketing. We may send you platform-related communications, including account notifications, promotional offers relevant to your account, and policy update notices, to your registered email address. You may opt out of promotional emails at any time by contacting support.

4. Legal Basis for Processing

k365 processes personal data on the following legal grounds:

• Contractual necessity – processing your registration data, transaction data, and account activity data is necessary for the performance of the contract between you and k365 as set out in the Terms and Conditions;
• Legal obligation – k365 may be required to process and retain certain data categories to comply with applicable anti-money laundering, fraud prevention, and regulatory requirements;
• Legitimate interests – k365 processes usage and technical data to maintain platform security, prevent fraud, improve service quality, and enforce responsible gaming policies, where these interests are not overridden by your data protection rights;
• Consent – where processing is based on your consent (such as for certain optional communications), you may withdraw that consent at any time by contacting k365 support.

5. Data Sharing and Disclosure

k365 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

5.1 Payment Processors

k365 shares transaction-relevant data with payment processors (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah) to facilitate PKR deposits and withdrawals. These processors operate under their own privacy policies and are contractually bound to handle your data securely.

5.2 Identity Verification Providers

Where k365 uses third-party verification services to authenticate your identity documents, limited data is shared with those providers solely for verification purposes. Verification providers are bound by confidentiality and data security obligations.

5.3 Legal and Regulatory Authorities

k365 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so or where disclosure is necessary to protect the rights, property, or safety of k365 or its users. k365 will, where legally permissible, notify affected users of such disclosures.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of k365's business, personal data held by k365 may be transferred to the acquiring entity as part of the transaction. Users will be notified of any such transfer and any resulting changes to this Privacy Policy.

6. Cookies and Tracking Technologies

k365 uses cookies and similar tracking technologies on the platform. The categories of cookies used are as follows:

• Essential cookies – required for the platform to function, including session management, login persistence, and security. These cannot be disabled without impairing core functionality.
• Analytical cookies – used to understand how users interact with the platform in aggregate, including page visit counts, session lengths, and error rates. Data collected by analytical cookies is anonymised where possible.
• Preference cookies – used to remember your account settings and display preferences between sessions.

You may manage or delete non-essential cookies through your browser's cookie settings. Blocking all cookies will prevent k365 login and account functionality from operating correctly. k365 does not use third-party advertising cookies or behavioural targeting technologies.

7. Data Retention

k365 retains personal data for the minimum period necessary to fulfil the purposes described in this Policy, and in any event for no longer than required by applicable law. General retention periods applied by k365 are as follows:

• Account data – retained for the duration of the account and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations;
• Transaction records – retained for a minimum of 5 years from the date of each transaction;
• Support communications – retained for 2 years from the date of the interaction;
• Verification documents – retained for the duration required by applicable regulatory obligations, typically 5 years from account closure.

Following the expiry of applicable retention periods, k365 will securely delete or anonymise personal data so that it can no longer be attributed to an identifiable individual.

8. Your Data Rights

As a k365 account holder, you have the following rights with respect to your personal data:

• Right of access – you may request a copy of the personal data held about you by k365;
• Right to rectification – you may request correction of any inaccurate or incomplete personal data;
• Right to erasure – you may request deletion of your personal data, subject to k365's legal retention obligations;
• Right to restriction – you may request that k365 restrict processing of your data in certain circumstances;
• Right to data portability – you may request that certain data be provided to you in a structured, machine-readable format;
• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact k365 support via live chat or the ticket system. k365 will respond to all verified data requests within 30 days. We may ask you to verify your identity before processing any data rights request.

9. Data Security

k365 implements technical and organisational security measures proportionate to the risk associated with the data we process. These measures include:

• Encrypted HTTPS connections for all data transmitted between your device and k365 servers;
• Hashed storage of passwords – k365 staff cannot view your password in plain text;
• Access controls limiting internal access to personal data to authorised personnel with a legitimate business need;
• Regular security assessments of platform infrastructure and third-party integrations;
• Incident response procedures to detect, contain, and notify users of any data breach that materially affects their personal data.

Notwithstanding these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your k365 account credentials and for notifying k365 immediately if you suspect any unauthorised access to your account.

10. Children and Minors

The k365 platform is strictly restricted to users aged 18 and above. k365 does not knowingly collect personal data from any person under 18 years of age. If k365 becomes aware that a minor has registered an account, that account will be closed immediately and any associated personal data will be deleted. If you believe a minor may have accessed the k365 platform, please contact k365 support immediately so that appropriate action can be taken. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

11. Changes to This Policy

k365 reserves the right to update this Privacy Policy at any time. Where changes are material – meaning they affect the rights of users or the purposes for which data is used – k365 will notify registered users by email to their registered account address at least 14 days before the amended Policy takes effect. Non-material changes (such as formatting corrections or clarifications that do not affect substance) may be made without prior notice. The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the k365 platform after the effective date of any amendment constitutes acceptance of the revised Policy.

12. Contact and Data Inquiries

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by k365, please contact the k365 data support team through the following channels:

• Live Chat: Available 24/7 directly on the k365 platform
• Support Email: [email protected]
• Support Ticket: Submit via the in-platform ticket system – response within 4 hours

k365 takes all privacy-related communications seriously and will respond to all substantive queries within 30 days. For data rights requests requiring identity verification, the 30-day response period begins from the date on which satisfactory identity verification is received.